Delivery

At theskyshop, we are committed to delivering your orders in a timely and efficient manner. Please read the following information to understand our shipping policies and procedures.

1. Shipping Destinations We currently offer shipping to addresses within UK mainland and Ireland. If your location is not included in the available destinations during checkout, we apologize for any inconvenience caused.

2. Shipping Methods and Delivery Timeframes We offer the following shipping methods:

• Standard Shipping: Our standard shipping option delivers your order within 3-5 business days within the specified regions. Please note that delivery times may vary depending on the shipping address and any unforeseen circumstances or public holidays.

• Expedited Shipping: For customers who need their orders faster, we offer expedited shipping services. This option ensures priority handling and delivers your package within 1-3 business days, depending on your location.

Please note that the estimated delivery timeframes mentioned above are based on average transit times and may vary depending on factors beyond our control, such as customs procedures or weather conditions.

3. Order Processing Time After placing your order, please allow for a processing time of 1-2 business days. During this time, our dedicated team carefully prepares and packages your items to ensure they reach you in optimal condition.

4. Tracking Your Order Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment. You can visit our website and enter the tracking number in the designated tracking section to get real-time updates on the whereabouts of your package.

5. Shipping Charges We are pleased to offer free standard shipping on all orders placed through our Online Shop within the eligible regions. For expedited shipping services, additional charges may apply, which will be clearly displayed during the checkout process. Please note that any applicable duties, taxes, or customs fees are the responsibility of the customer and may be levied upon delivery.

6. Packaging and Handling We take great care in packaging and handling your order to ensure its safe arrival. We use industry-standard packaging materials and techniques to protect your items during transit.

7. Order Modifications or Address Changes To ensure prompt delivery, we kindly request that you carefully review your shipping address and order details before completing the checkout process. If you need to make any modifications or address changes after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once your order has been shipped.

8. Failed Delivery Attempts In the event of a failed delivery attempt, our shipping carrier will usually leave a delivery notification or make additional attempts to deliver your package. If your package is returned to us due to repeated unsuccessful delivery attempts or an incorrect/incomplete address provided by the customer, we will contact you to arrange for reshipment. Please note that additional shipping charges may apply for reshipment.

If you have any further questions or concerns regarding our shipping policies, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure a smooth delivery process.